How To Create Accountability In Your Practice
Aug 24, 2023Effective business systems and employee accountability are essential for success. Without proper follow-through, reputation and performance suffer. But how do you address accountability challenges? Discover the key to coaching and fostering a culture of accountability.
Here's the thing: you can have the greatest systems, the greatest processes, but if someone is not making sure that the people are doing the work and that we are delivering on the commitments that we're making, then what what are we doing? We're only going to create a poor reputation for ourselves because we lack follow through. Without accountability, you can almost guarantee balls will be dropped.
Accountability across the board is something that people struggle with. I know I do. It's it's not necessarily something that I don't notice. I can tell because I'm looking at outcomes, so I can tell if someone is not doing their job. But to have those one on one conversations about, hey, look, here's the goal, and this is what your performance is indicating. And you're really not meeting those standards. That's hard for me to do. It's hard for me to have those conversations with people on the daily. It's exhausting. It's something that I know is just not sustainable for me to do. And so finding people or being able to train people that that can really spot accountability and make sure that everyone is rowing in that same direction is 100% necessary.
And if you're not in a place where you can hire that person, having platforms, automations, technology, and systems that support you in holding other people accountable is crucial. These things help turn it from an emotional perspective into a very black and white process, which makes it easier. Things like BambooHR are a big deal for for me and the role that I play in my business right now. It helps me see clearly. Here's the performance goal. Here's the outcome. Did you meet that goal? Did you not what are we going to do about it? It takes all of the feelings out of it.
Now, I think every one of our systems needs something like that. For example, one of our systems is intake and client care, and that's the that's the foundation of our practice. And so we are very, very hyper vigilant to to that system. And I think that having accountability and having a platform is perfect, because you're not having to manually count things. It's it's right there in a dashboard that tells you this is what's outstanding, like this is what needs to be done. This is what's happened.
And to me that's accountability, and then it also provides a system for coaching your team to grow. Like okay, look, here's what this looks like. This is showing we had 25 calls, and half of them were converted. And so prompting your team to be able to say, Hey, what are we gonna do about this? This is a great opportunity to teach problem solving and ownership. Having team members who can do that will take so much pressure off of the practice owner.
There's transparency, so there's accountability.
Next Steps
- Looking for more systems guidance? Check out Systemizer School! This 8-week class helps business owners dominate through order and efficiency!
- Looking for hands-on support in your healthcare business? Mindsight Partners is the only expert-led membership program for group practice owners looking to scale their business.
- Need more from Kasey? Her book Fix This Next for Healthcare Providers is out now! Grab your copy from Amazon.
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